Key Performance Areas
• Check gaming area, table and float and ensure ready for play
• Checks operating equipment prior to start of shift including shuffling machines; cards; chips; etc. to ensure all is functioning and ready for play
• Check cleanliness of own section or station
• Communicate and follow-up on the correction of any equipment faults or defects
• Deal the relevant tables games (blackjack, American Roulette; or any other game as per business unit requirements)
• Handle all player transaction requirements with regards placing of bets and paying out including cash and chip transactions
• Provides audible and precise game commentary
• Monitor and report on guest play and action (when required) on the Casino system
• Keeps inspector informed of information relevant to the games and escalate any suspicious betting patterns or underage gambling
• Opening and Closing of tables
• Game hand over Dealer to dealer and /or inspector
• Conduct cash-ups and reconcile float at the end of shift
• Substantiate and report on any float variances
• Secure and transport float as required
• Greet all guests with a friendly smile, acknowledge on arrival and departure, ensuring respect at all times
• Interact with guests and provide professional service standards and solutions
• Identifies customers and escalates as per RGP and FICA requirements
• Educate punters on game information, various bet types, promotions and events, as well as produc
Requirements
• Grade 12 or equivalent national qualification in gaming operations
• Previous experience in a customer facing role (advantageous)
Skills and Knowledge
• Ability to work shifts that meet operational requirements
• Work in a smoking environment
• Physical mobility to move around as per job requirements (including with the use of aids)
• Full visual acuity (ability to discern colours
• Manual Dexterity ability to handle chips and cards with both hand
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