Service Desk Administrator Internships

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DISCOVERY

Discovery seeks a Service Desk Administrator Intern in Sandton, Cape Town, KwaZulu-Natal and Port Elizabeth. Service Desk Administrator Internship (151124-3) – Discovery Logo
Tracking Number: SDA241115
Job Title: Service Desk Administrator Internship
Business Unit: Discovery
Department: Discovery

Location: Sandton

Key Outputs

• Ensure that all received queries are attended to within the agreed Service Level
• Ensure that all queries are logged and recorded / logged within the relevant systems tools
• Ensure that projects are managed accordingly and meet the set deadline
• Ensure that the set performance criteria with regard to quality assurance are met.
• Ensure that all queries are managed effectively within the set timeframes so that all calls are resolved in accordance to agreed business processes and standards
• Investigation and understanding of reported queries and obtain a clear understanding of what the actual incident is that’s being reported. Understand the extent and impact of the incident within business
• Where applicable, ensure that all telephonic calls are managed according to the stipulated departmental performance measure Customer focus:
• On an ongoing basis present a professional image and service delivery to all clients
• Maintain customer focus throughout the resolution of calls, ensuring that the incident is resolved within the shortest possible time
• Ensure client satisfaction with the service delivery levels provided by the service providers Strategic / Tactical:

• Provide input as required to Team Leaders and Management on optimising internal processes and SLA’s

NB: The role is not limited to the key outputs mentioned above

Competencies

The successful candidate will be required to display the following competencies in this role:

Ability to do Trend Analysis

• Trouble shooting, fault diagnosis and Root Cause Analysis
• Analytical and logical thinker
• Excellent verbal and written communication
• Ability to deal with difficult clients
• Ability to work under pressure
• Interpersonal skills
• Politically astute
• Proactive
• Self-motivated and driven
• Team Player
• Attention to detail
• Good time management
• Ability to build and maintain relationships with key stakeholders
• Extensive Knowledge of Discovery Health Product, business rules and processes

• Knowledge of the various Applications used in servicing the Discovery product.

Qualifications & Experience

• Qualification: IT related diploma/degree No experience required
• Excellent time management
• Communication and administrative skills
• Attention to detail

• Sense of urgency

Close Date: 2015/12/07

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Education Ambassadors SA

We’re an organisation and an online platform aimed at creating education awareness. We are passionate about people, education, entrepreneurship and also offer career opportunities. The platform was founded in 2012 by Dimakatso Lukhele. Contact us today: info@educationambassadors.org.za

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