Working as a Call Centre Agent you will be involved in effectively data capturing and credit vetting direct mail/cellphone applicants and resolve customer’s queries on new applications, have an understanding of credit application rocedures, assist in functions pertaining to the department; resolve and apply new accounts policies and procedures to all store and customer queries.The successful applicant must enjoy being part of a team and working towards a common goal. Furthermore, the position is demanding and would require the ability to work under pressure at times and to work long hours and overtime. The applicant must also possess a responsible and reliable approach to their assigned duties.
Applicants will need to have:
- A valid Grade 12 certificate and call centre experience
- Second language will be an advantage
The skills required for this position include:
- Must be well-spoken and able to communicate proficiently at all levels
- Must be able to analyze information and react positively on it
- Must be able to type 35 words per minute
- Must be computer literate with Microsoft Office 2003
- Must be able to sit for long periods of time with headphones on
- Overtime and shift work will be required as business dictates
The successful applicant must enjoy being part of a team and working towards a common goal. Furthermore, the position is demanding and would require the ability to work under pressure at times and to work long hours and overtime. The applicant must also possess a responsible and reliable approach to their assigned duties.
How to apply
- Contract Jobs – Apply here
- Permanent Jobs – Apply here
Closing Date: 07 March 2015
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