Learnership in Customer Relations Representative

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Do you think you have what it takes to be the best Customer Representative? Your in luck! SAB Miller is offering a Learnership for a Customer Relations Representative.

Requirements

  • Matric certificate (mandatory)
  • Computer literacy (MS Office)
  • SAP CRM experience (advantageous)

 

Responsibilities

  • Responsible for executing the concept of “today’s volume today”
  • Responsible for the completion of all documented basic call handling processes
  • Attempt to retain customers that indicate an intention to start using competitor brands; utilise escalation if necessary
  • Accountable for keeping customers up to date and owning resolution of issues within the limits of the systems and tools provided
  • Attend to customer’s credit query regarding balance enquiries or statement requests or log the call and transfer to relevant credit (specialist) function

 

Competencies

  • Ability to work in a team
  • Willingness to work during weekends.
  • Persuasiveness and selling ability.
  • Strong achievement orientation
  • Punctual and good time-keeping

 

Reference Code: SAB-ZA-13512

Click Here to Apply

About author

Education Ambassadors SA

We’re an organisation and an online platform aimed at creating education awareness. We are passionate about people, education, entrepreneurship and also offer career opportunities. The platform was founded in 2012 by Dimakatso Lukhele. Contact us today: info@educationambassadors.org.za

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