Education Ambassadors SA

IT Support Internship at Momentum

Momentum is looking for an IT Support Intern in Centurion. The purpose of this position is to resolve IT related problems and translate those problem into workable solutions.Requirements

  • No experience required
  • IT degree or diploma

Competencies Required

  • Deciding and Initiating Action
  • Working with People
  • Applying Expertise and Technology
  • Analysing
  • Adhering to Principles and Values
  • Delivering Results & Meeting Customer expectations
  • Adapting and Responding To Change
  • Coping With Pressure and Setbacks
Responsibilties
  • To provide first line helpdesk support to Doringkloof offices, assisting with hardware and software problems directly and via phone and email.
  • Manage effective communication between the support process stakeholders and the client.
  • Ensure that queries raised by internal customers are resolved and/or escalated timeously and efficiently, and maintaining a high standard of in-house service for all support queries and adhere to all service management principles
  • Ensure client satisfaction by providing effective and consistent service delivery and support to internal clients.
  • Analyze the problem/queries and develop appropriate solutions in order to resolve.
  • Maintain a professional service image of the helpdesk support to all stakeholders in line with the Company’s value propositions and service delivery standards.
  • Deliver quality reports on company systems as per agreed standards.
  • Support users in the use of computer equipment by providing necessary training and advice
  • Ability to handle many different responsibilities and follow through to completion
  • To escalate more complex calls to the relevant teams and or management
  • Carry out daily systems checks, reporting to management where necessary
  • Ensure all records are accurately captured and managed in accordance with the process requirements and workflow system.
  • Provide efficient online and offline support on all technical application queries within agreed timeframe.
  • Keep an asset register for all company IT hardware/software, telecomm systems
  • Carry out in-house system testing
  • Ensure all queries are accurately logged on the systems.
  • Live the Company values.
  • Manage own performance and development.

How to apply

Applications close on 02 April 2015. Click here to apply

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