Education Ambassadors SA

Learnership in Customer Relations Representative

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Do you think you have what it takes to be the best Customer Representative? Your in luck! SAB Miller is offering a Learnership for a Customer Relations Representative.

Requirements

  • Matric certificate (mandatory)
  • Computer literacy (MS Office)
  • SAP CRM experience (advantageous)

 

Responsibilities

  • Responsible for executing the concept of “today’s volume today”
  • Responsible for the completion of all documented basic call handling processes
  • Attempt to retain customers that indicate an intention to start using competitor brands; utilise escalation if necessary
  • Accountable for keeping customers up to date and owning resolution of issues within the limits of the systems and tools provided
  • Attend to customer’s credit query regarding balance enquiries or statement requests or log the call and transfer to relevant credit (specialist) function

 

Competencies

  • Ability to work in a team
  • Willingness to work during weekends.
  • Persuasiveness and selling ability.
  • Strong achievement orientation
  • Punctual and good time-keeping

 

Reference Code: SAB-ZA-13512

Click Here to Apply

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